Data Protection Policy

12bet's Privacy Policy
– Your Data, Our Responsibility

This Privacy Policy transparently explains how your personal data is collected, used, and protected on the 12bet platform.

Last Updated: January 2026
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10 Sections
Full Privacy Policy
GDPR Compliant
International Standards
How We Protect Your Privacy

A quick overview of the key points in 12bet's Privacy Policy.

Secure Data Storage

All your personal data is stored on encrypted servers. We use the latest technology to prevent unauthorized access.

No Sale of Data

12bet never sells your personal data to third parties. Your data is used solely to improve our services.

Your Control

You can view, correct, or request deletion of your personal information at any time. You have full control over your data.

SSL Encryption

All data transfers on the platform are secured with 256-bit SSL encryption, keeping your information safe from interception.

Cookie Transparency

We are fully transparent about which cookies we use and why. You can manage your cookie preferences at any time.

Limited Retention Period

Your data is never retained longer than necessary. Personal information is deleted within a defined period after an account is closed.

Section 1

1 Introduction & Definitions

Welcome to 12bet. This Privacy Policy ("Policy") explains how the 12bet platform collects your personal information, what it is used for, and how it is kept secure. 12bet believes that user privacy is a fundamental right, and we are fully committed to upholding that right.

By using the 12bet website or mobile application, you are considered to have read and accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using the platform.

Definitions of key terms used in this policy:

  • "Personal Information" – Any information that can be used to identify you, directly or indirectly.
  • "Processing" – Any operation involving the collection, storage, use, analysis, or deletion of data.
  • "Platform" – The 12bet website, mobile app, and all associated services.
  • "User" – Any individual who uses the 12bet platform or holds an account.
Our Commitment: 12bet never sells, rents, or shares your personal information with third parties without authorization. Your privacy is our highest priority.

Section 2

2 What Information We Collect

12bet collects user information in several ways. Below is a detailed breakdown of the data we gather:

Information Collected at Registration

When you open a new account with 12bet, we collect the following information:

  • Full Name (as per National ID)
  • Date of Birth & Gender
  • Email Address
  • Mobile Number
  • Permanent Address & Country
  • Preferred Currency

Information Collected During KYC Verification

During the account verification process (KYC), we collect:

  • Copy of National ID or Passport
  • Driver's License (where applicable)
  • Utility bill or bank statement (for address verification)
  • Selfie or live photo (for identity verification)

Automatically Collected Information

Some information is collected automatically while you use the platform:

Data Type Example Purpose
Device Information IP Address, Browser, OS Security & Fraud Prevention
Log Data Login Time, Page Visits Service Improvement
Transaction Information Deposits, Withdrawals, Bets Financial Records & Regulatory Compliance
Cookie Data Preferences, Session Data Improving User Experience
Contact Information Support Chat, Email Dispute Resolution & Record-Keeping
Please Note: We will never ask for your password or full payment details by phone or email. If you receive such a request, contact our support team immediately.

Section 3

3 How We Use Your Information

12bet uses collected data only for specific, legitimate, and transparent purposes. We never use your information beyond what is necessary. A full list of how we use your data is provided below:

Primary Use

  • Account Creation, Management & Verification
  • Deposit & Withdrawal Processing
  • Providing betting services and settling results
  • Customer Service & Support
  • Sending relevant promotions and bonus offers

Security & Compliance

  • Prevention of Fraud, Money Laundering & Other Illegal Activities
  • Meeting Applicable Laws & Regulatory Requirements
  • Account Security & Identity Verification
  • Responsible Gaming Monitoring

Service Improvement

  • Analyzing and improving the platform's user experience
  • Research for Developing New Features & Services
  • Identifying & Resolving Technical Issues
If you'd prefer not to receive promotional emails or SMS, you can opt out at any time through your account settings or by contacting our support team.

Section 4

4 Data Sharing Policy

12bet does not sell your personal information to third parties. However, in certain limited circumstances, specific information may be shared:

Service Provider Partners

12bet works with a number of trusted third-party service providers who carry out specific functions on our behalf. These partners include:

  • Payment processors (bKash, Nagad, Rocket)
  • Identity Verification Service Providers
  • Cybersecurity & Fraud Prevention Specialists
  • Cloud Hosting & Data Storage Services

All such partners are contractually bound to comply with our Privacy Policy and may only use the data for the specified purpose.

Legal Obligations

In the following circumstances, 12bet may be required to disclose information to authorities:

  • Court Orders or Subpoenas
  • Assisting Regulatory Investigations
  • Compliance with Anti-Money Laundering (AML) Laws
  • Assisting Law Enforcement in the Prevention of Terrorism or Criminal Activity
Important: Except where required by law, 12bet never shares your information without your consent. In every case, only the minimum necessary data is disclosed.

Section 5

5 Cookie Policy

The 12bet platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser or on your device.

Cookies We Use

  • Essential Cookies: Essential for login sessions and security. Disabling these cookies will prevent the platform from functioning properly.
  • Performance Cookies: Analyzes platform speed and performance. Shows which pages you spend the most time on.
  • Preference Cookies: Remembers your language, region, and other preferences.
  • Marketing Cookies: Helps display relevant ads and promotions.

Cookie Controls

You can disable non-essential cookies through your browser settings. Keep in mind, however, that doing so may limit certain features on the platform.


Section 6

6 Data Protection Measures

To protect your personal information, 12bet employs industry-leading security technology. Our security measures include:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Firewall Protection: Robust firewalls to prevent unauthorized access and cyberattacks.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
  • Regular Security Audits: Regular system audits conducted by third-party experts.
  • Data Backup: Regular encrypted backups of critical data.
  • Access Control: Only authorized personnel can access specific data.

That said, no digital system is 100% secure. In the event of a data breach, 12bet will notify affected users within the legally required timeframe and take prompt remedial action.

You can help too: Use a strong password, keep two-factor authentication enabled, and report any suspicious activity to us immediately.

Section 7

7 Your Rights

Under 12bet's Privacy Policy, you have the following rights over your own personal data. Please familiarize yourself with these rights and exercise them whenever needed:

Right to Access
You can request to know what personal information we hold about you.
Right to Rectification of Information
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain conditions, you can request that your personal data be deleted.
Right to Restrict Processing
In certain circumstances, you can request that we limit how your data is processed.
Right to Data Portability
You may request a copy of your information in a structured, portable format.
Right to Object
You can object to your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. Note that in some cases, legal obligations may prevent us from fulfilling certain requests.


Section 8

8 Children's Privacy

12bet is strictly for users aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

If a minor has created an account by any means and we become aware of it, that account will be closed immediately and all collected data will be deleted.

A Note for Parents: If you suspect your child has created an account on an online gaming or betting platform, please contact us immediately. We will act promptly.

Section 9

9 Third-Party Services & Links

12bet is not responsible for the privacy practices of any third-party websites or services linked from the platform. We recommend reviewing their respective privacy policies before using any third-party service.

Our payment partners such as bKash, Nagad, and Rocket have their own privacy policies, which also apply when you use those services. 12bet ensures that all such partners meet our data protection standards.

International Data Transfers

12bet is an international platform. In some cases, your data may be processed or stored on servers in other countries. We ensure that international data protection standards are fully upheld in such instances.


Section 10

10 Policy Changes & Contact

12bet reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via your registered email or through a platform notification. The date of the latest update will always be shown at the top of this page under "Last Updated".

Continued use of 12bet after any changes constitutes acceptance of the updated Privacy Policy. We therefore recommend visiting this page regularly.

Privacy-Related Contact

For any questions, complaints, or requests regarding your personal data or this Privacy Policy, please contact us through the following:

  • Email: support@12bet-jit.com
  • Live Chat: Available 24/7 on the Platform
  • Response to Requests: Usually within 30 days
This Privacy Policy was last updated in January 2026. By using 12bet, you are considered to have read and accepted this Policy in full.
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